ce777 Privacy Policy

1. Introduction

ce777 ("we", "us", "our", "the Platform") is committed to handling the personal data of our players ("you", "the User") with transparency, integrity, and care. This Privacy Policy sets out the basis on which we collect, process, store, and share personal data in connection with your use of the ce777 platform at ce777.io.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. Together, these documents form the complete framework governing your relationship with ce777.

We recognise that online privacy is a matter of genuine concern, particularly in the context of financial transactions and identity verification required for regulated gaming platforms. Our approach is to collect the minimum data necessary, process it only for defined and lawful purposes, retain it only for as long as required, and protect it with robust technical and organisational security measures throughout its lifecycle.

2. Personal Data We Collect

Depending on how you interact with the ce777 platform, we may collect and process the following categories of personal data:

Data Category	Examples	When Collected
Identity Data	Full legal name, date of birth, national ID number, passport number, photograph	Registration; KYC verification
Contact Data	Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong)	Registration; account updates
Financial Data	bKash / Nagad / Rocket / Upay mobile number, bank account details, transaction history, deposit and withdrawal amounts in BDT	Deposits; withdrawals; KYC
Gaming Activity Data	Bet history, game sessions, win/loss records, bonus usage, wagering activity	Ongoing platform use
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	Automatic collection on access
Behavioural Data	Pages visited, features used, click patterns, time spent on platform sections	Cookies and analytics tools
Communications Data	Support chat logs, email correspondence, complaint records	When you contact support
Verification Documents	Scanned NID, utility bills, bank statements, selfie photographs	KYC verification process

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily in that context.

3. How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data we hold about you is data you provide directly to us — for example, when completing the registration form, submitting KYC documents, making a deposit or withdrawal, contacting customer support, or responding to a promotional survey. We rely on you to ensure that all data you provide is accurate, current, and complete.

3.2 Data Collected Automatically

When you access and use the ce777 platform, certain technical and behavioural data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, the type of device and browser you are using, the pages you visit within our platform, the time and duration of your sessions, and error or performance data that helps us diagnose technical issues.

3.3 Data from Third Parties

In certain circumstances we receive personal data about you from third parties. These include:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — transaction confirmation data to verify deposits and withdrawals;
• KYC and identity verification providers — confirmation of identity document authenticity and age verification results;
• Fraud prevention agencies — risk scores and alerts related to suspicious account activity;
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — player session data required for game delivery and dispute resolution.

4. Purpose of Processing Your Data

ce777 processes your personal data for the following defined purposes only:

• Account creation and management — to register your account, maintain your player profile, and manage your login credentials;
• Identity verification (KYC) — to verify your age (21+), identity, and payment method ownership in accordance with anti-money-laundering requirements;
• Transaction processing — to execute deposits and withdrawals in BDT via your chosen payment method and to maintain accurate financial records;
• Game delivery — to deliver the casino games, sports betting markets, and other platform features you access;
• Customer support — to respond to your enquiries, resolve complaints, and provide 24/7 English-language assistance;
• Fraud detection and security — to detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct;
• Responsible gaming — to monitor for signs of problem gambling behaviour and to administer self-exclusion, deposit limit, and cooling-off tools;
• Legal compliance — to meet our record-keeping, reporting, and cooperation obligations under applicable laws;
• Platform improvement — to analyse usage patterns and technical performance data in order to improve the ce777 platform experience;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates where you have consented to receive them (you may opt out at any time).

5. Legal Basis for Processing

ce777 processes your personal data only where a lawful basis exists for doing so. The primary legal bases we rely on are as follows:

5.1 Contractual Necessity

Processing is necessary to perform our contract with you — namely to provide the ce777 gaming and betting services you have registered to use. Without this processing, we would be unable to create your account, process your transactions, or deliver games to you.

5.2 Legal Obligation

We are required to process certain data in order to comply with our legal and regulatory obligations, including identity verification, anti-money-laundering checks, financial record-keeping, and cooperation with lawful requests from authorities.

5.3 Legitimate Interests

We process certain data on the basis of legitimate interests — specifically, the interests of operating a safe, fraud-free, and financially sound platform. This includes fraud detection, security monitoring, responsible gaming oversight, and platform analytics. We apply a balancing test to ensure our legitimate interests do not override your fundamental privacy rights.

5.4 Consent

Where we rely on consent — principally for marketing communications — we will obtain your consent clearly and separately. You may withdraw consent at any time by contacting support or using the unsubscribe mechanism in any marketing email.

6. Sharing Your Personal Data

ce777 does not sell your personal data to third parties. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, Mastercard — to process financial transactions;
• KYC and identity verification services: to confirm your identity and age in compliance with our verification obligations;
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi — limited session data required to deliver games and resolve disputes;
• Fraud prevention and security services: to identify and block fraudulent account activity and protect the integrity of the platform;
• Technology infrastructure providers: cloud hosting, content delivery, and database services bound by strict confidentiality agreements;
• Legal and regulatory authorities: where required by a lawful order, court directive, or regulatory obligation — we will notify you unless legally prohibited from doing so;
• Professional advisers: lawyers, auditors, and accountants bound by professional confidentiality obligations where required for legal or compliance purposes.

All third-party service providers who process personal data on behalf of ce777 are required to do so under written data processing agreements that obligate them to protect your data to a standard consistent with this Privacy Policy.

7. International Data Transfers

Some of the third parties described above — including game providers and technology infrastructure services — may be based outside Bangladesh and may process your data in their respective countries of operation. Where such transfers occur, ce777 takes steps to ensure that your personal data continues to be protected to a standard that is at least equivalent to the protections described in this Privacy Policy. This may include the use of contractual data transfer clauses, vendor security assessments, and encryption of data in transit and at rest.

By using the ce777 platform, you acknowledge that your data may be transferred internationally in the circumstances described above.

8. Data Retention

ce777 retains your personal data for as long as it is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account relationship with ce777 and for a minimum of five (5) years following account closure, in line with anti-money-laundering record-keeping requirements;
• KYC and identity documents: Retained for a minimum of five (5) years following the end of the customer relationship;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications: Retained for three (3) years from the date of the interaction unless the matter forms part of an ongoing legal or compliance process;
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance;
• Technical and behavioural data (cookies and analytics): Retained for periods ranging from session duration (session cookies) to up to thirteen (13) months (analytical cookies), as detailed in Section 10.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised in a manner that prevents reconstruction.

9. Security Measures

ce777 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data exchanged between your device and ce777 servers is encrypted using 256-bit TLS/SSL protocols;
• Encryption at rest: Sensitive stored data, including financial records and identity documents, is encrypted using AES-256 or equivalent standards;
• Access controls: Personal data is accessible only to authorised ce777 personnel and service providers on a strict need-to-know basis, enforced through role-based access control systems;
• Secure infrastructure: ce777 servers are hosted in data centres with physical security controls, redundant power, fire suppression, and intrusion detection systems;
• Regular security audits: Our platform undergoes periodic security reviews and penetration testing to identify and remediate vulnerabilities;
• Fraud detection systems: Automated monitoring systems run continuously to detect anomalous account activity, unauthorised login attempts, and suspicious transaction patterns.

10. Cookies & Tracking Technologies

ce777 uses cookies and similar technologies (such as web beacons and pixel tags) to deliver and improve the platform experience. Cookies are small text files stored on your device by your web browser. The following categories of cookies are used on ce777.io:

10.1 Strictly Necessary Cookies

These cookies are essential for the operation of the ce777 platform. They enable you to log in and maintain your session, navigate between pages without being repeatedly prompted to re-authenticate, and use core platform features such as the cashier and game lobby. These cookies cannot be disabled as the platform cannot function without them.

10.2 Performance and Analytics Cookies

These cookies collect anonymised data about how players use the ce777 platform — which pages are visited most frequently, where users encounter errors, and how long sessions typically last. This data helps us identify areas for improvement. These cookies do not identify individual users. Retention period: up to thirteen (13) months.

10.3 Functional Cookies

These cookies remember choices you make on the platform — such as your preferred language setting or the last game you played — to provide a more personalised experience. Disabling these cookies may reduce the convenience of the platform but will not prevent core functionality.

10.4 Marketing and Targeting Cookies

Where you have consented to receive promotional communications, these cookies help us deliver relevant offers and bonus notifications based on your gaming activity and preferences. You may withdraw consent for marketing cookies by adjusting your browser settings or contacting our support team. Note: withdrawing consent for marketing cookies will not affect your ability to use the ce777 platform.

11. Your Data Rights

As a player on the ce777 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at support at ce777.io with your account username and a description of your request. We will respond within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed;
• Right to rectification: You have the right to request the correction of any personal data we hold about you that is inaccurate or incomplete;
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we may be required to retain certain data (such as financial transaction records) for statutory periods even after account closure;
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being resolved;
• Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal;
• Right to object to marketing: You may object to the processing of your personal data for direct marketing purposes at any time by contacting support or using the unsubscribe link in any marketing communication.

We will not charge a fee for handling data rights requests submitted in good faith. However, we reserve the right to charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive.

12. Children and Minors

The ce777 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from a person who is under 21, we will take immediate steps to delete that data, close the associated account, and, where appropriate, report the matter to relevant authorities.

If you are a parent or guardian and believe that a minor in your care has created a ce777 account or submitted personal data through our platform, please contact us immediately at support at ce777.io so that we can investigate and take appropriate action.

13. Third-Party Links and Services

The ce777 platform may contain references to third-party game providers and payment services. Where you interact directly with a third-party service — for example, initiating a bKash transfer through the bKash app or completing identity verification through a third-party KYC portal — that interaction is governed by the third party's own privacy policy. ce777 is not responsible for the privacy practices of third-party services and recommends that you review their policies before engaging with them.

14. Changes to This Privacy Policy

ce777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. Where changes are material, we will publish a prominent notice on the ce777.io homepage and, where practicable, send a notification to the email address registered on your account. The "Last Updated" date at the top of this document will reflect the date of the most recent revision.

Your continued use of the ce777 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.

15. Contact Us About Privacy

If you have questions, concerns, or complaints about how ce777 handles your personal data, or if you wish to exercise any of your data rights, please contact our customer support team using the following details:

We are committed to resolving privacy concerns promptly and transparently. If you are unsatisfied with our response to your privacy complaint, you may wish to seek independent advice or escalate the matter through appropriate legal channels available in Bangladesh.